Policies

Privacy Policy

Information We Collect:

We may collect the following types of personal information from you:

• Contact Information: Your name, email address, phone number, and shipping/billing address.

• Payment Information: When you make a purchase, we collect your payment details (e.g., credit card information), which is processed by our secure payment gateway. We do not directly store your full credit card details on our servers.

• Order Information: Details about the products you purchase and your order history.

• Communications: Records of your communications with us, including emails and customer service inquiries.

• Marketing Preferences: Information about your preferences for receiving marketing communications from us.

How We Use Your Information:

We may use your personal information for the following purposes:

• To Process and Fulfill Orders: To process your purchases, arrange for shipping, and provide order updates.

• To Manage Your Account: To create and manage your account, and provide you with access to your order history and preferences.

• To Provide Customer Support: To respond to your inquiries, resolve issues, and provide assistance.

• To Improve Our Site and Services: To analyze website usage, identify trends, and enhance the functionality and user experience of our Site.

• To Personalize Your Experience: To customize the content and offers you see on our Site and in our communications.

• To Send Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt-out of these communications at any time.

• To Detect and Prevent Fraud: To identify and prevent fraudulent transactions and other illegal activities.

• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

How We Share Your Information:

We may share your personal information with the following categories of third parties:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, email marketing, website hosting, and analytics. These providers are contractually obligated to protect your information.

• Business Partners: In some cases, we may partner with other businesses to offer joint products or services. If you engage with these offerings, we may share your information with the relevant partners.

• Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

• With Your Consent: We may share your information with other third parties with your explicit consent.

Your Choices and Rights:

You have certain rights regarding your personal information, including:

• Access: You may have the right to request access to the personal information we hold about you.

• Correction: You may have the right to request that we correct any inaccurate or incomplete personal information.

• Deletion: You may have the right to request that we delete your personal information, subject to certain exceptions.

• Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions in our emails or by contacting us directly.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Delivery Policy

Shipping Methods and Carriers:

We primarily use the following shipping carriers:

• USPS, UPS, FedEx

• The specific carrier for your order may depend on the size, weight, and destination of the package.

Shipping Destinations:

We currently ship to addresses within the contiguous United States.

Order Processing Time:

• Orders are typically processed and shipped within 1 business days (Monday-Friday, excluding holidays) after payment confirmation.

• Processing time may vary depending on product availability, order volume, and other factors.

• You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Rates:

• Shipping rates are calculated based on the weight, dimensions, and destination of your order.

• You can view the shipping cost at checkout before completing your purchase.

• We may offer free shipping on orders over a certain amount; please check our website for current promotions.
  

Estimated Delivery Times:

• Estimated delivery times vary depending on the shipping method selected and the destination.

• Typical delivery times after shipment are:

  • Standard Shipping: 2-5 business days

  • Expedited Shipping: 2-3 business days

• Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, and holidays.

Refund Policy

Thank you for shopping at Royal Goods LLC. We strive to provide high-quality automotive and auto parts accessories. Please read our Refund Policy carefully.

Eligibility for Returns and Refunds:

• Timeframe: You may request a return within 7 days from the date you received your order.

• Condition of Items: To be eligible for a return and refund, the item(s) must be:

  • Unused and in new condition: Showing no signs of installation, wear, damage, or alteration.

  • In the original packaging: Including all original accessories, manuals, and documentation.

  • Resalable: In a condition that allows us to resell the item as new.

• Proof of Purchase: You must provide a valid proof of purchase, such as your order number or receipt.